Orders

Customer service is the key to our business, always ensuring that doing business with Yatsal is easy.

When placing an order with Yatsal Distributors, you acknowledge and agree that you have read, understood and accept the terms and conditions for shipping. Yatsal Distributors reserve the right to change these terms & conditions at any time.

Yatsal ships Australia-wide, to New Zealand and to the Pacific islands. Prior to doing business with Yatsal, we require all customers to fill in a trading application. Please refer to our trading terms for your Free into Store (FIS) levels on the trading application form, and as below.

FIS (free into store) – Yatsal offers FIS to Metro, see below. If your store is outside the Metro area, we will deliver to your on forwarder in the Metro area (free freight to on forwarder)

Yatsal is known for its fast turnaround in processing orders. We offer same day pickup from our Warehouse at Head Office in Sydney. Orders to be delivered are generally dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Placing an order via the website is acknowledgment of the order being approved for processing. As we have a fast turnaround with orders, no amendments to orders can be made once we receive them.

Yatsal and our freight partners aim to provide efficient delivery of orders, however due to extenuating circumstances there can be some delays with orders that are out of our control. We will do everything in our power to ensure this is limited 

Returns

Yatsals has a digital, paperless warehouse, therefore errors in order processing are very minimal.

Customers are to direct any claims to their account manager or preferably directly to credits@yatsal.com.au

There are 5 scenarios whereby a customer will request a credit claim

1. Short Supply: Stock is invoiced but not supplied

Note: Credit request must be made within 30 days from invoice date.

2.  Over Supply: Stock has been received but not invoiced

              Note: Credit request must be made within 30 days from invoice date

3. Damaged Product: Only product that has been received damaged at the time of delivery and unpacking of the goods.

Note: Must be made within 30 days from invoice date, photos are required to be sent with any claim. Products claimed must not be priced & are not to have been on display or damaged in the store.  Important:  Proof is required for credit authorisation. In the event where the customer has discarded the goods and proof is not available of the damage, credits in most cases will be rejected.  In the event goods are not able to be sighted by the account manager. I.e., broken glass, photos are required to be taken by the customer and emailed to credits@yatsal.com.au

4. Faulty Product: Product is not working how it is represented to do so or the packaging broken and unsalable.

Note: All credits submitted for faulty products will be investigated by our credits department on a case-by-case basis. When submitting credits for faulty products it is important to describe the fault of the item and provide a photo.
Important: All faulty products are to be held until authority from Yatsal is given to destroy them.

5. Product Recalls: Whereby Yatsal management decides to recall a product that has been sold. Product recalls will be handled by Head Office. All communication will be through compliance@yatsal.com.au and project managed by the Customer Service Manager.

Note: whereby the credit submission date falls out of the specified times above; it is at the discretion of Yatsal Credits Management to accept or reject the credit based on these terms.